Privacy Policy
Privacy Policy
The data controller is:
Sicherheitsschuh Inntal
Siedlerweg 25
83088 Kiefersfelden
Email: sicherheitsschuh@gmx.de
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below, we inform you in detail about how we handle your data.
1. Access Data and Hosting
You can visit our websites without providing any personal information. With each visit to a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests, which are overriding in the context of a balancing of interests, in a correct presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
2. Data Processing for Contract Fulfillment and Contacting Us
2.1 Data Processing for Contract Fulfillment
For the purpose of contract fulfillment (including inquiries about and processing of any existing warranty and performance disruption claims as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, because in these cases, we absolutely need the data for contract fulfillment and cannot send the order without it. Which data is collected is evident from the respective input forms.
Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after the expiry of tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
2.2 Customer Account
If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and storing your data for further future orders on our website. Your customer account can be deleted at any time either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
2.3 Contacting Us
As part of customer communication, we collect personal data for processing your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form, live chat tool, or email). Mandatory fields are marked as such because in these cases, we absolutely need the data to process your contact. Which data is collected is evident from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to further data use that is legally permitted and about which we inform you in this statement.
3. Data Processing for Shipping Purposes
For contract fulfillment in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.
4. Data Processing for Payment Processing
When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data Processing for Transaction Processing
Depending on the selected payment method, we forward the data necessary for processing the payment transaction to our technical service providers, who act as processors for us, or to the commissioned credit institutions or the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required for payment processing themselves, e.g., on their own website or through technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact us using the contact option described in this privacy policy.
4.2 Data Processing for Fraud Prevention and Optimization of Our Payment Processes
We may provide our service providers with further data, which they use together with the data necessary for payment processing as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of disputed payments, accounting support). This serves to protect our legitimate interests, which are overriding in the context of a balancing of interests, in securing ourselves against fraud and in efficient payment management in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
5. Cookies and Other Technologies
General Information
To make visiting our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies).
Protection of Privacy on End Devices
When using our online offering, we use absolutely necessary technologies to provide the telemedia service explicitly requested. The storage of information in your end device or access to information already stored in your end device does not require consent in this respect.
For functions that are not absolutely necessary, the storage of information in your end device or access to information already stored in your end device requires your consent. We point out that if consent is not given, parts of the website may not be fully usable. Any consents you have given remain valid until you adjust or reset the respective settings in your end device.
Any Subsequent Data Processing by Cookies and Other Technologies
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g., shopping cart function). Through these technologies, IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the content of the shopping cart) are collected and processed. This serves to protect our legitimate interests, which are overriding in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
Cookie Settings
The cookie settings for your browser can be found at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.
6. Social Media
6.1 Social Buttons from Facebook (by Meta), Instagram (by Meta), Whatsapp
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, click the Like or Share button.
6.2 Our Online Presence on Facebook (by Meta), Instagram (by Meta)
If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, when you visit our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. Detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options for protecting your privacy, can be found in the providers' privacy notices linked below. If you still need help with this, you can contact us.
Facebook (by Meta) is offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Data processing within the framework of visiting a Facebook (by Meta) Fanpage takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA applies as a basis for third-country transfers insofar as the respective service provider is certified. Certification is available.
Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.
Instagram (by Meta) is offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is generally transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA, and stored there. Data processing within the framework of visiting an Instagram (by Meta) Fanpage takes place on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA applies as a basis for third-country transfers insofar as the respective service provider is certified. Certification is available.
Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard contractual clauses of the European Commission.
7. Contact Options and Your Rights
7.1 Your Rights
As a data subject, you have the following rights:
- in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
- in accordance with Art. 16 GDPR, the right to demand the immediate rectification of inaccurate or completion of your personal data stored by us;
- in accordance with Art. 17 GDPR, the right to demand the erasure of your personal data stored by us, unless further processing is necessary
- for exercising the right to freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest; or
- for the establishment, exercise, or defense of legal claims;
- in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, provided that
- the accuracy of the data is contested by you;
- the processing is unlawful, but you oppose its erasure;
- we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims; or
- You have objected to the processing in accordance with Art. 21 GDPR;
- the right, in accordance with Art. 20 GDPR, to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format or to request its transmission to another controller;
- the right, in accordance with Art. 77 GDPR, to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.
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Right to object Insofar as we process personal data as described above to protect our legitimate interests, which outweigh your interests in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you have a right to object only if there are reasons arising from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims. This does not apply if the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose. |
7.2 Contact options
For questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of granted consents or objection to a specific data use, please contact us directly using the contact details in our imprint.
Collapsible content
1st order
How can I place an order?
Simply select the desired item and size, add it to your shopping cart, and then complete your order through the checkout.
Can I change my order later?
Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.
Can I cancel my order?
Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.
Can I order without a customer account?
Yes, it is possible to order without a customer account.
2. Payment
Which payment methods are offered?
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Visa
- Mastercard
- Maestro
- American Express
- Bank transfer
When will my payment be processed?
Payment will be processed immediately after successful completion of the order. Depending on the chosen payment method, the debit or charge may occur at a later time.
3. Shipping & Delivery
What are the shipping costs?
Within Germany, shipping costs are €4.90.
We offer free shipping for orders over €50.
How long does delivery take?
Within Germany, delivery usually takes 1–3 working days.
Which shipping service do you use?
We only ship with DHL.
Do I receive a tracking number?
Yes, after dispatch, you will automatically receive a DHL tracking number via email to track your shipment.
Do you also ship internationally?
Yes, we ship to many European countries as well as selected non-EU states. The available shipping countries and their respective shipping costs are displayed at checkout.
4. Returns & Refunds
Who bears the return shipping costs?
The return shipping costs are borne by the buyer.
How long do I have to return an item?
You have a voluntary return policy of 30 days.
When will the refund be issued?
After receipt and inspection of the goods, the refund will be issued via the original payment method. Processing usually takes place within 48 hours of receipt of goods.
In what condition must the goods be returned?
Please return the goods unworn, clean, and, if possible, in their original packaging. Shoes may only have been worn for fitting.
5. Size & Fit
How do I find the right size?
Many items have a size chart directly on the product page. Please also note the sizing information in the item description.
What if I'm unsure between two sizes?
Our models are predominantly true to size. However, please refer to the respective sizing information in the item description, as individual models may vary. If you are unsure, you can always contact us – we are happy to help with size selection.
Can I try on shoes at home?
Yes, of course. Please try on shoes indoors only, on a clean surface, so that a return is still possible.
6. Contact
How can I reach you?
- Email: info@sicherheitsschuhe-inntal.de
- Phone: 01719900973
When can I contact you?
You can reach us by email at any time. We are available by phone during regular business hours. If no one is available, we will get back to you as soon as possible.