Frequently Asked Questions (FAQ)

1st order

How can I place an order?

Simply select the desired item and size, add it to your shopping cart, and then complete your order through the checkout process.

Can I modify my order after it has been placed?

Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.

Can I cancel my order?

Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.

Can I order without a customer account?

Yes, ordering without a customer account is possible.

2. Payment

What payment methods are offered?

  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Bank transfer

When will my payment be processed?

Payment is processed immediately after the order is successfully completed. Depending on the chosen payment method, the debit or charge may occur at a later time.

3. Shipping & Delivery

How much are the shipping costs?

Within Germany, shipping costs are €4.90.

We offer free shipping on orders over €50.

How long does delivery take?

Delivery time within Germany is usually 1–3 business days.

Which shipping service do you use?

We only ship with DHL.

Will I receive tracking information?

Yes, after dispatch, you will automatically receive a DHL tracking number by email to track your shipment.

Do you also ship internationally?

Yes, we ship to many European countries as well as selected non-EU states. The available shipping countries and their respective shipping costs are displayed at checkout.

4. Returns & Refunds

Who bears the return shipping costs?

The return shipping costs are borne by the buyer.

How long do I have to return an item?

You have a voluntary right of return of 30 days.

When will the refund be issued?

After receipt and inspection of the goods, the refund will be issued via the original payment method. Processing usually takes place within 48 hours of goods receipt.

In what condition must the goods be returned?

Please return the goods unworn, clean, and, if possible, in their original packaging. Shoes may only have been worn for trying on.

5. Sizes & Fit

How do I find the right size?

Many items have a size chart directly on the product page. Please also note the sizing information in the item description.

What if I'm unsure between two sizes?

Most of our models run true to size. However, please refer to the specific sizing information in the item description, as individual models may vary. If you are unsure, you can contact us at any time – we are happy to help you choose the right size.

Can I try on shoes at home?

Yes, of course. Please only try on shoes indoors on a clean surface so that a return is still possible.

6. Contact

How can I reach you?

When can I contact you?

You can reach us by email at any time. We are available by phone during usual business hours. If no one is available, we will get back to you as soon as possible.