Shoe Size Chart

 

EURO  UK US cm
36 4 5.0 22,7
37 4.5 5.5 23,3
38 5.5 6.5 24,0
39 6 7 24,7
40 7 8 25,3
41 7.5 8.5 26,0
42 8.5 9.5 26,7
43 9.5 10.5 27,3
44 10 11 28,0
45 11 12 28,7
46 11.5 12.5 29,3
47 12.5 13.5 30,0
48 13 14 30,7
49 14 15 31,3
50 15 16 32,0

 

1st order

How can I place an order?

Simply select the desired item and size, add it to your shopping cart, and then complete your order through the checkout.

Can I change my order later?

Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.

Can I cancel my order?

Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.

Can I order without a customer account?

Yes, it is possible to order without a customer account.

2. Payment

Which payment methods are offered?

  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Bank transfer

When will my payment be processed?

Payment will be processed immediately after successful completion of the order. Depending on the chosen payment method, the debit or charge may occur at a later time.

3. Shipping & Delivery

What are the shipping costs?

Within Germany, shipping costs are €4.90.

We offer free shipping for orders over €50.

How long does delivery take?

Within Germany, delivery usually takes 1–3 working days.

Which shipping service do you use?

We only ship with DHL.

Do I receive a tracking number?

Yes, after dispatch, you will automatically receive a DHL tracking number via email to track your shipment.

Do you also ship internationally?

Yes, we ship to many European countries as well as selected non-EU states. The available shipping countries and their respective shipping costs are displayed at checkout.

4. Returns & Refunds

Who bears the return shipping costs?

The return shipping costs are borne by the buyer.

How long do I have to return an item?

You have a voluntary return policy of 30 days.

When will the refund be issued?

After receipt and inspection of the goods, the refund will be issued via the original payment method. Processing usually takes place within 48 hours of receipt of goods.

In what condition must the goods be returned?

Please return the goods unworn, clean, and, if possible, in their original packaging. Shoes may only have been worn for fitting.

5. Size & Fit

How do I find the right size?

Many items have a size chart directly on the product page. Please also note the sizing information in the item description.

What if I'm unsure between two sizes?

Our models are predominantly true to size. However, please refer to the respective sizing information in the item description, as individual models may vary. If you are unsure, you can always contact us – we are happy to help with size selection.

Can I try on shoes at home?

Yes, of course. Please try on shoes indoors only, on a clean surface, so that a return is still possible.

6. Contact

How can I reach you?

When can I contact you?

You can reach us by email at any time. We are available by phone during regular business hours. If no one is available, we will get back to you as soon as possible.