Right of Withdrawal Information

Right of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Sicherheitsschuh Inntal, Siedlerweg 25, 83088 Kiefersfelden, Germany, sicherheitsschuh@gmx.de, Phone: 01719900973) by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

– To Sicherheitsschuh Inntal, Siedlerweg 25, 83088 Kiefersfelden, Germany, sicherheitsschuh@gmx.de

– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for communication on paper)

– Date

(*) Delete as appropriate.

1st order

How can I place an order?

Simply select the desired item and size, add it to your shopping cart, and then complete your order through the checkout.

Can I change my order later?

Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.

Can I cancel my order?

Yes, as long as the goods have not yet been shipped. Please contact us as soon as possible after placing your order.

Can I order without a customer account?

Yes, it is possible to order without a customer account.

2. Payment

Which payment methods are offered?

  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Bank transfer

When will my payment be processed?

Payment will be processed immediately after successful completion of the order. Depending on the chosen payment method, the debit or charge may occur at a later time.

3. Shipping & Delivery

What are the shipping costs?

Within Germany, shipping costs are €4.90.

We offer free shipping for orders over €50.

How long does delivery take?

Within Germany, delivery usually takes 1–3 working days.

Which shipping service do you use?

We only ship with DHL.

Do I receive a tracking number?

Yes, after dispatch, you will automatically receive a DHL tracking number via email to track your shipment.

Do you also ship internationally?

Yes, we ship to many European countries as well as selected non-EU states. The available shipping countries and their respective shipping costs are displayed at checkout.

4. Returns & Refunds

Who bears the return shipping costs?

The return shipping costs are borne by the buyer.

How long do I have to return an item?

You have a voluntary return policy of 30 days.

When will the refund be issued?

After receipt and inspection of the goods, the refund will be issued via the original payment method. Processing usually takes place within 48 hours of receipt of goods.

In what condition must the goods be returned?

Please return the goods unworn, clean, and, if possible, in their original packaging. Shoes may only have been worn for fitting.

5. Size & Fit

How do I find the right size?

Many items have a size chart directly on the product page. Please also note the sizing information in the item description.

What if I'm unsure between two sizes?

Our models are predominantly true to size. However, please refer to the respective sizing information in the item description, as individual models may vary. If you are unsure, you can always contact us – we are happy to help with size selection.

Can I try on shoes at home?

Yes, of course. Please try on shoes indoors only, on a clean surface, so that a return is still possible.

6. Contact

How can I reach you?

When can I contact you?

You can reach us by email at any time. We are available by phone during regular business hours. If no one is available, we will get back to you as soon as possible.